mcd Platform Account Terms

We at mcd set out the terms that govern your account, deposits, withdrawals, and use of our platform. These terms apply to all users accessing our service where local law permits. Our policy covers account opening, payment processing, bonus terms, dispute handling, and the jurisdiction limits within which we operate.

When you open an account on mcd, you agree to these conditions. We enforce them consistently across all users, whether you access our live-dealer tables, sportsbook markets covering Liga 1 and international football, slot games, or esports coverage. Your account security—through two-factor authentication, password management, and KYC verification—underpins everything we do.

This page explains what we commit to and what we require of you. If you have questions about any term, our support team responds in English and can clarify specific policies related to your account, deposits via DANA, e-wallet, mobile banking, or other Indonesia-region payment methods, or withdrawal timing.

Account Opening and Verification

To use mcd, you must be of legal age in your jurisdiction and provide accurate identification during registration. We require your full name, date of birth, email address, and phone number. Once you submit these details, our mcd verification team reviews your information and confirms your account within a few hours.

We ask for identity verification (national ID or passport) and proof of address before you can withdraw funds. This KYC process protects both you and us by confirming that accounts are genuine and comply with local anti-money-laundering rules. Upload documents through your account settings; if any document is unclear or expired, we notify you by email with the reason and ask you to resubmit.

We do not store your identity documents on our platform indefinitely. After verification, we retain them only as required by law and delete them according to our data-retention schedule. Your account remains active once verified, and you can deposit and withdraw without further delays from mcd's side.

Deposits and Withdrawals

Our mcd platform accepts deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit amounts vary by payment method; check your account settings for the current minimums and maximums. Funds appear in your mcd balance immediately after the payment processor confirms the transaction, typically within two to five minutes.

Withdrawals on mcd are processed after we review your account for compliance. Once you request a withdrawal, our system checks that your account is verified, that you are not subject to any withdrawal hold, and that the amount does not exceed your available balance. If all checks pass, we forward your request to the payment processor within one business day. Bank transfers may take one to three hours; e-wallet methods typically clear within minutes.

If a withdrawal is delayed, we communicate the reason to you by email. Common delays include pending KYC documents, a hold due to unusual account activity flagged by our security team, or a backlog at the payment processor. We do not charge withdrawal fees. Our mcd support team can provide a status update on any delayed withdrawal and clarify next steps.

Bonus and Promotion Terms

From time to time, we at mcd offer new-user bonuses, seasonal promotions, or event-based offers. Each promotion carries its own terms, displayed at the time of offer. Bonus funds are credited to your mcd account and are subject to a turnover requirement—meaning you must place bets or play games totalling a specified amount before you can withdraw bonus funds as cash.

Turnover requirements vary by promotion. We detail them clearly when you claim a bonus. If you do not meet the turnover requirement within the stated time window, the bonus expires and is removed from your account. Bonuses cannot be withdrawn directly; they can only be converted to cash through play.

Bonus terms may exclude certain games or markets. For example, some promotions may restrict bonus use to sportsbook markets only or exclude low-volatility slot games. We specify these exclusions when you claim a bonus. If you have questions about a specific promotion, our mcd support team can clarify the turnover math and any game restrictions.

Your Account Security and Conduct

We at mcd require you to keep your password confidential and to log out when using a shared device. If you suspect your account has been compromised, change your password immediately and contact our support team. We support two-factor authentication (2FA) on all mcd accounts; we recommend enabling it to add a second layer of security.

You are responsible for all activity on your account. If someone gains access to your login credentials and places bets or makes withdrawals in your name, we will investigate the incident but cannot guarantee recovery of funds unless we determine that mcd's security was breached. Always use a strong, unique password and never share it with anyone, including mcd staff.

We prohibit account sharing, use of bots or automated tools, and multi-accounting (opening more than one account per person). If we detect these behaviours, we may suspend or close your account and forfeit any balance. Accounts opened during major events—such as Liga 1 championship matches or Piala AFF tournaments—with patterns matching known fraud schemes are subject to extra scrutiny.

Dispute Resolution

If you believe mcd has settled a bet incorrectly, processed a withdrawal improperly, or violated these terms, you may file a dispute. Contact our support team with details: the date, the market or game, your account statement, and a description of the issue. We respond with a detailed explanation of how we handled your case within five business days.

Our mcd review process is internal; we do not use independent arbitration by default. However, if you remain unsatisfied after our review, you may escalate your complaint to your local regulatory authority if one exists in your jurisdiction. We comply with any lawful order issued by such an authority.

We keep records of all disputes and resolutions. If a dispute involves a settlement question—such as whether a Liga 1 match result was official—we refer to the official league data. If a dispute involves a payment issue, we review your transaction history and the payment processor's records. Our goal is to resolve disputes fairly and transparently.

Jurisdiction and Service Availability

We at mcd provide our service only in jurisdictions where online gaming and sportsbook wagering are lawful. Our platform is not available to residents of jurisdictions where such services are prohibited. You are responsible for verifying that your use of mcd complies with your local laws.

We do not offer our service in all countries or regions. If you access mcd from a jurisdiction where we do not operate, we may suspend or close your account without notice or refund. Our compliance team monitors IP addresses and account registration details to ensure users are in supported regions.

These terms are governed by the laws of our operating jurisdiction. Any legal action arising from these terms or your use of mcd must be brought in the courts of that jurisdiction. You waive your right to sue mcd in your local courts and agree to resolve disputes through our internal review process or through arbitration if required by law.

Changes to These Terms

We at mcd may update these terms at any time. We notify you of material changes by email or by posting a notice on your account dashboard. Your continued use of mcd after we post changes means you accept the new terms. If you do not accept a change, you may close your account and request a withdrawal of your balance.

These terms, along with our Privacy Policy and any supplementary rules for specific games or markets, form the complete agreement between you and mcd. If any term is found to be unenforceable, the remaining terms continue in effect. We reserve the right to suspend or terminate your account if you breach these terms, and we may forfeit any balance held on that account if required by law or our compliance procedures.